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Account Wiped/Cards Missing


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I was on a long hiatus from the PTCGO due to the animation disaster and when I recently logged in everything was gone and It started from scratch. I've been told my cards have been "Archived" but after 5 logins and nearly 24 hours nothing's happened. And the support ticket is still open. I've been told to wait the full 24 hours but I'm getting anxious. Has anyone else resolved this?


Edit: Not only that but my account on here also seems wiped is that normal?

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