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I have not received products from the Steam Siege Elite Trainer Box code


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I redeemed a Steam Siege elite trainer box code before the release of steam siege, it showed up in my collection with the countdown timer. Now that steam siege is out in the game, I have not received the sleeves and deck box that I should have.

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Hello Trainers,

 

We uncovered a problem with the Steam Siege Elite Trainer Box for codes that were pre-redeemed.  We are in the process of correcting it and granting the missing items to your collection.  We should have this done today.  Thanks in advance for your patience and understanding.

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Update on this issue, we have granted affected players who had pre-redeemed the XY-Steam Siege Elite Trainer Box their missing items.  

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