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Not opening :)


kavy123

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Hi ,
My pokemon tcgo isnt opening at all, it shows a screen and then crashes
im running windows 10, on my other computer it used to work just fine.
Can you help?

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Hi kavy123,

 

There are a few possible simple fixes you can try: 

 

You can try a clean install: 

 

To perform a clean install; remove all traces of the Pokémon Trading Card Game client from your computer and re-download the game to a separate directory(folder) than previously used. Install the new files from this directory and attempt to relaunch the game. 

 

I'd also recommend making sure all necessary drivers are updated and installed.

 

If your still unable to access the game after trying these options, send a ticket to the Support Team. They'll be able to give more in depth assistance.

 

You can send them a ticket by going to support.pokemon.com and clicking "Ask a Question".

 

Thanks!

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