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unable to access the customer service


MacroKrome

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Hi,

So I get an error each time I try to go to CS to report a bug.

I actually have this problem for nearly a year now, but no one ever figured out how to fix it, so here I am again asking for help.

Whenever I try to login to the CS interface, I get this error. Any ideas?

Thanks in advance! :D

Macro

 

We're sorry, an unexpected error has occurred

The service you are trying to reach is currently unavailable. Please refresh the page and try again.

If this error continues, please contact Parature Support and reference the Error ID # listed below.

ec9ae5e7-e362-4f52-8020-b312f5aafb79

Go back to the page you were previously viewing or click the Back button on your browser.

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In order to submit support tickets, all of your player information must be properly filled out on your pokémon account. Typically the error that you are describing happens because you do not have a first and/or last name filled out on your account. I suggest that you fill this information out and try again. If the error persists, please do let me know.

Hope that helps, and good luck!

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Hi!

Unfortunately, that is not the cause of my problem, as my info is completely filled in and has been so since I started playing (yet this is an error I've been getting only since some months ago).

I would appreciate your further help in the matter.

Many thanks!

Macro

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