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Franky_11

Game disconnects when I save deck changes

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Franky_11

Hi, I play on PC, and since last week when I change some cards in one of my decks and I try to save, the game disconnects from the server and when I enter again the changes don't save, and I can only delete them to play again.

What can I do?

 

Thanks for the answers

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Mod_Elderberry

I would recommend reinstalling the game, or running the Refresher.exe program located in your installation folder (usually found in "%appdata%\Pokémon Trading Card Game Online" ).

Hope that helps!

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Franky_11

I tried to use the Refresher.exe but it didn't work, so I tried to download the android version on my tablet and I did the same thing there, and I have the same problem... It seems that the problem is my account, but I can't understand why

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Mod_Elderberry
I suggest that you send a ticket into the support team so they can investigate this matter further. They will be in a position to fully test your account for this error. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question".

 

Thanks for your patience, and good luck!

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