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Crashing during first battle after download


WDW_Sorcerer

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I have tried to download the TCG game multiple times. It supposedly downloads successfully, and it opens correctly. I sign in, then the first battle is supposed to start (I am guessing the tutorial), but it crashes right as the battle opens every time. Is there a setting that may be causing this on my laptop (PC)?

 

Thank you and I hope you can help! I am very excited to play! :)

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Hello, WDW_Sorcerer and ********!

 

 

 

The Pokémon Support Center has a few suggestions on how to deal with the problem : http://support.pokemon.com/ics/support/default.asp?deptID=15227

 

 

 

If those steps don't fix the problem, then one of the moderators (Jube) said that you could contact the Customer Support Portal and they could bypass the tutorial for you (original post at http://forums.pokemontcg.com/topic/40413-game-general-the-game-crashes-during-the-tutorial/).The customer support portal itself is at http://support.pokemon.com/ics/support/default.asp?deptID=15227

 

 

 

Hopefully this will help you be able to play and get past the issue with the tutorial! :)

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  • 2 weeks later...
Hi there!

 

We suggest that you make sure your video drivers are fully up to date. If they are and the issue persists, you may find the following article helpful in resolving this:

 



 

If all else fails, please submit a support ticket with a summary of your system specs (via DxDiag for Windows). You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".

 


 

Thanks for your patience! 

 

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