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[GAME] Collection - Game crashes when opening a Mystery Box


PitBull

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When opening a Prize Box from the Versus Mode prize wheel. The application will Crash, i.e. the App dies as ie Task had been killed.

 

It happens 90%f the time opening boxes.

 

I see this on 3 Different machines, all running Windows 10 64 bit, one tablet and two Laptops.

 

If there is a "debug" version of the game, or debug switches that can be enabled to produce log information please let me know.

 

PitBull

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Hi PitBull!

We don't have a public debug version, but a DxDiag file and crash report may help us to determine the issue! :)

You can obtain a DxDiag file by searching for and running "DxDiag" on your computer and saving the generated file. If a crash report is being generated when this occurs, that will be located in your Pokémon TCG Online folder with a date in the name of the crash folder (for example 2016-04-13_######).

You can create a ticket and send those files to us by clicking the link in my signature, signing in, and clicking "Ask a Question".

Thanks for your report and your patience!

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