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[GAME] Collection - Won a Chest, but it isn't appearing


latharas

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  • 2 weeks later...

Hello latharas!

 

My apologies for the delay! Chests will appear in your Collection under the Packs tab. Have you checked there? If it isn't there, I encourage you to submit a support ticket for investigation. You can do so by clicking the link in my signature, signing in, and clicking "Ask a Question". Please include the exact name of the item, a general time and date for when you should have received the item, and how you won the item.

 

Thanks so much for your patience, and good luck! :)

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If I read correctly, you won one of the Mystery Boxes (looks like a gift box with a question mark on it). Those do not appear in your collection, but are opened automatically as soon as you close the match view. Did a window pop up and display a number of Trainer Tokens or Tournament Tickets? (Or even maybe a promo card or a booster pack?).. If so, then there is no bug. That is just the Mystery Box system at work.

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