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[GAME] Tournaments - Lost a match rather than being reconnected after disconnection


Kings_Gambit

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Hello there. Here's my found bug or problem during a tournament match.

 

When you get disconnected you are given 5 minutes to reconnect to the game and continue. However, I got disconnected and I get back within a minute. The moment I came back, I lost my ticket and I'm not in the tournament anymore. It just happens that I have a match with my friend in the tournament and I asked him why I wasn't able to reconnect. He said that I conceded the game which is actually weird because I just got disconnected. 

 

It would be really helpful if you can explain this problem, thank you.

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Hello Kings_Gambit,

 

I'm sorry to hear that! I'll submit your report to the Development team for investigation, and I encourage you to submit a support ticket to see if you can get compensation. You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".

 

Thanks for your report! :)

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