Jump to content

[CARD] Lapras (Unnamed) - Attacking with this Pokémon causes the game to crash


Recommended Posts



I'm reporting a bug I've been experiencing lately. When my Lapras card attacks the opponent's pokémon the game crashes for no apparent reason. I've already reinstalled and repaired the game several times, however, the bug continues, always happening in that same situation. I've also made sure that my game is fully updated.

My OS is Windows 10.

Thanks in advance! 

Link to comment
Share on other sites

Hi Joel_Toad!


It would be incredibly helpful if you could submit your game log to us via support ticket if you experience this again. You can save the game log from your match by clicking the Social Menu, clicking the Game Log tab, and clicking "Export". This will copy it to your Clipboard where you can paste it into a .txt file and attach it to your ticket. If you can't get the game log before the game crashes, please mention so in your ticket.


Additionally, we'd appreciate if you could attach your crash report(s) (should be in your Pokémon TCG Online folder with a dated title) if you're receiving any and a DxDiag file. You can obtain that by searching for and running "DxDiag" and saving the generated file.


You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".


Thanks for your report and your patience!

Link to comment
Share on other sites


This topic is now archived and is closed to further replies.

  • Create New...