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WhiteCoyote

[GAME] Shop - The Burning Spark Theme Deck is not appearing after redemption

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WhiteCoyote

I had an issue with the e-shop today. I went to the shop to buy the Burning Spark BREAKthrough theme deck, but the deck was nowhere to be found after I had confirmed the purchase. I DID confirm the purchase, and my 500 Tokens were gone, but no deck. I double checked my collection and deck manager, and even logged off and then got back on, but it never appeared. 

 

I'm not sure if anyone else has had this problem, but it's kind of frustrating, since I spent time to save up in-game currency for the deck. 

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JaJammy

Did you check your Collections - Packs tab?

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Mod_Poplar

Hi WhiteCoyote!

 

Theme Decks appear in the Packs tab of your Collection and must be opened to be used. Is your Theme Deck not there? If so, please submit a support ticket for individual investigation. You can do so by clicking the link in my signature, signing in, and clicking "Ask a Question".

 

Thanks for your report and your patience! :)

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