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Sky_07

[PC] Login - Can't log in: time-out error

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Sky_07

Wont let me login shows me Time-Out error been trying all morning and trying everything restarting PC, connection router, uninstall reinstall nothing works

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Mod_Poplar

Hey there!

This may be a port forwarding issue:

 

The Pokémon TCG Online has four ports that need to be opened for the game to function properly: 39389, 8181, 5222 and 6967. 6967 is the "gateway" port that the client connects to momentarily to get information on which connection servers are available and their IP addresses. 8181 is the port that client makes a dedicated connection to in order to play the game. 5222 is for connection to the chat server. If you do not know how to check if these ports are open, we recommend using your preferred search engine to search for "(Name of router/modem) port forwarding".
If asked if the ports are to be configured as UDP or TCP, select both.
 
Additionally, please make sure that you have a healthy internet connection which can maintain connection to the game servers.
 
Thanks for your patience, and I hope this helps!

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