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[GENERAL] Crashing - Game crashing during tutorial


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I'm wanting to try the online TCG, and it's been some time since I played Pokemon TCG. I tried to do the tutorial and in the middle of it, the game crashed. Now if I open it, It re-starts the tutorial, loads about 3 words, freezes and re-crashes.

I'm running Windows 8.1, there's no memory or CPU issues. Just refuses to run. I JUST installed the game today.

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  • 2 weeks later...

Hi there!


Apologies for the delay! This is a known issue which the Dev team is working to resolve. In the meantime, you can have the tutorial manually bypassed by the support team by creating a support ticket request. (This is optional if you'd rather wait for a fix.) You can create a support ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".


Thanks for your patience! :)

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  • 3 months later...


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