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[GENERAL] Crashing - Game crashes after coin flip


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all time when I start game  when the coin flip and i win  windows tell me ptcg exe. stop work and windows close the game .  I try all what i know but notthing work 

tout les fois que je commence une partie  quand vien la selection de qu commence  i lance la piece et a chaque fois  que je gagne  windows me dit : ptcg exe. a arrêter de fonctioner windows va fermer le jeu 

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  • 2 weeks later...

Hi nabo21!


First, please make sure you meet the minimum system requirements necessary to play the game. Those can be found here: http://www.pokemon.com/us/pokemon-tcg/play-online/download/


If you do and you're still experiencing crashing issues, please gather any crash reports you've received (those will be located in the same folder as the game) and a summary of your system specs (obtainable via DxDiag for Windows or System Profiler for Mac; a version/model number is acceptable for iOS devices), and send that to us via a support ticket. You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".


If you're more comfortable with French, you can submit your ticket in French.


I hope this was helpful, and good luck! :)

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