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Zorrk

[GENERAL] Other - Friends online but name is inactive, can't connect

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Zorrk

Hello everyone,

My friend and I have been trying to duel each other, but for some reason it's been saying we are offline even though we are both online. Sometimes it may say he is online, but I can't click his screen name (it's inactive) to send him a message or ask to duel. Also, he says he has about 15 friends and it always says they are offline. I'm new to this game (noob) so i don't really know what is going on. Any help would be appreciated. Thanks for reading.

Edited by Zorrk

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Mod_Jube

Hi Zorrk!

 

The first thing that you should both do is log into your accounts at pokemon.com, go to the TCGO settings, and then Social Preferences. Ensure that your social settings are all enabled. The issue may be on your friend's side. If they have one of their settings closed then it could cause this issue.

 

Thanks!

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