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[GAME] Collection - Iron Tide coin not received after redeeming


thetamale

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I used my code card from the physical product to unlock my Iron Tide theme deck and the coin is not in my collection. Stone Heart coin is fine, it's just this one. Both were redeemed via code cards and not the in game shop.

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Hello thetamale!

 

For Shop issues, you'll need to submit a support ticket for individual investigation. You can do so by clicking the link in my signature, signing in, and clicking "Ask a Question".

 

Thanks for your report, and good luck! :)

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I can't the site doesn't seem to work properly. There was an error message and nothing below Question Description is loading after multiple attempts.

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  • 3 weeks later...

Hi thetamale,

 

My apologies for the delay! If you're still unable to submit a support ticket, you can send an email to techhelp@pokemon.com to create a ticket. There is a known issue regarding certain accounts being unable to access the support portal, and we appreciate your patience until that is resolved.

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