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James-Ginther

[PC] Crashing - Game crashes on boot on Windows 10

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James-Ginther

I upgraded one of my computers to windows 10 today and it looks like PTCGO opens a white window then crashes, reinstalling the program didn't help, i'd give a system snapshot but I can't find the diagnostic tool on Windows 10.

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Mod_Poplar

Hey there James-Ginther!

 

We are currently not supporting Windows 10 but encourage you to check back on the forums for updates. You can find our System Requirements on this page: http://www.pokemon.com/us/pokemon-tcg/play-online/download/

 

At the moment, we support Windows Vista, Windows 7, and Windows 8.1.

 

Sorry about that!

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pokemonandrew

It works fine on my windows 10

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James-Ginther

turns out the latest Nvidia drivers suck, it works when I use intel Hd graphics

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kswmd

turns out the latest Nvidia drivers suck, it works when I use intel Hd graphics

 

 

Thanks, i changed graphic card and now works fine ;)

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Mod_Poplar

Hello again!
 

Glad to hear that you guys were able to find the solution! :) I'll leave this thread around in case anyone else runs into similar issues.

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matthew69

It works okay on Windows10 for me :), but is definitely slower than on the older Windows 8 version... looking forward to a Windows 10 supported version soon!

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Gumby87
Unity Player [version: Unity 4.6.6p4_ebe692b2fa76]
 
KERNELBASE.dll caused an Access Violation (0xc0000005)
  in module KERNELBASE.dll at 0023:76993e28.
 
Error occurred at 2015-08-04_134300.
C:\Users\Stephymiley\AppData\Roaming\Pokémon Trading Card Game Online\PokemonTradingCardGameOnline\Pokemon Trading Card Game Online.exe, run by Stephymiley.
38% memory in use.
1024 MB physical memory [1024 MB free].
2048 MB paging file [1024 MB free].
0 MB user address space [3710 MB free]

 

When I start up the game it crashes before anything loads. I have currently upgraded my OS to windows 10.

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Mod_Poplar

Hello Gumby87,

 

I've merged your thread with an existing one. While we don't currently support Windows 10, perhaps the solution provided by the Trainers above could work for you. :)

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Gumby87

how do you change the video card settings?

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