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ZYCorrupted

[MAC] Login - "An error has occurred when downloading Preload data." appears when launching the game

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ZYCorrupted

When I open up TCG online, it says:

'An error has occurred when downloading Preload data.

Please check your Internet Connection and try again...'

 

I've checked the internet connection and its working fine, I've also left it for a day and tried again the next day and re-downloaded it.

 

Please can someone help me.

 

P.S: This is on a Mac. 

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Mod_Jube

Hi there,

 

Please try running the game from the file called "Refresher". It will be located in your Pokemon TCGO installation directory.

 

Thanks!

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RocketFour

How do you access the installation directory?

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RocketFour

Tried running from the refresher but had the same problem still.

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ZYCorrupted

Hi there,

 

Please try running the game from the file called "Refresher". It will be located in your Pokemon TCGO installation directory.

 

Thanks!

I've tried that but it still doesn't work.

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Mod_Jube

I actually ran into this error today on my PC. Will try to duplicate it on Mac. In the meantime, this is how I resolved the issue:

 

-Update your OS if you have any updates waiting.

-Update Java. Locate your Java folder and load the "Check for Updates" file. Ensure that you have the newest version downloaded and installed.

-Update Adobe Acrobat.

-If you currently have any apps awaiting update, update them.

-Reboot computer.

 

Hope this helps!

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