Jump to content

[MAC] Login - "An error has occurred when downloading Preload data." appears when launching the game


ZYCorrupted

Recommended Posts

When I open up TCG online, it says:

'An error has occurred when downloading Preload data.

Please check your Internet Connection and try again...'

 

I've checked the internet connection and its working fine, I've also left it for a day and tried again the next day and re-downloaded it.

 

Please can someone help me.

 

P.S: This is on a Mac. 

Link to comment
Share on other sites

Hi there,

 

Please try running the game from the file called "Refresher". It will be located in your Pokemon TCGO installation directory.

 

Thanks!

Link to comment
Share on other sites

Hi there,

 

Please try running the game from the file called "Refresher". It will be located in your Pokemon TCGO installation directory.

 

Thanks!

I've tried that but it still doesn't work.

Link to comment
Share on other sites

I actually ran into this error today on my PC. Will try to duplicate it on Mac. In the meantime, this is how I resolved the issue:

 

-Update your OS if you have any updates waiting.

-Update Java. Locate your Java folder and load the "Check for Updates" file. Ensure that you have the newest version downloaded and installed.

-Update Adobe Acrobat.

-If you currently have any apps awaiting update, update them.

-Reboot computer.

 

Hope this helps!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...