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[GAME] Collection - Collection missing after long break from the game


serpe97

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i played this game about 1 year ago... when tournament mode was only on tryning.

i stopped playing the game until yesterday.

i re-installed the game and logged-in

when i logged i saw that all the cards/friends/history i had was lost and the game starts the tutorial like i registed now.

what happened?

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Hello serpe97,

Since you haven't logged in for a while, your cards have been archived. No worries! As soon as you try to login the first time, your account will begin retrieving all of your old collection and stats. It may take a few tries of logging in but your collection will be fully restored eventually.

If you find yourself stuck in tutorial mode then you will have to disable new user experience. After you log in to the game you should notice a panel of navigation buttons on the home screen. Click the settings button and look for a section called "New User Experience". Make sure "Disable New User Experience" is checked.

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Hi there!

 

Your collection is on a different account. Please contact Customer Support by clicking the link in my signature. They will provide you with the correct username.

 

Thanks!

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