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[GAME] Tournaments - Soft lock experienced at the end of the match


xracecar

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Just finishing off a match and I lose. I'm patiently waiting for the next 10 minutes seeing if I can spin the wheel thingy or get my booster cards. Nothing happens. The screen is still on the game, cards and all, but no ending sequence whatsoever.

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Hi xracecar,

 

Glad to hear that that resolved itself! If you experience any similar issues in the future, I recommend saving your game log and submitting that to us via a support ticket. You can save the game log from your match by clicking the Social Menu, clicking the Game Log tab, and clicking "Export". This will copy it to your Clipboard where you can paste it into a .txt file and attach it to your ticket. You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".

 

Thanks for your report! I'll be closing this thread now. :)

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