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[GENERAL] Crashing - "Oops, the game has crashed" message received


Joakork

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"oops, The game is crashed"

The game is not starting! What can i do? I reinstall the game a lot of times but i can´t open it, help please

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Hi Joakork,

 

After re-installing the game, are you still getting the same message? If not, please describe in detail what happens when you attempt to launch the game. Does the log-in page load? Can you log in? Does the crash occur before or after entering the game?

 

Thanks for your patience!

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gives the same message after i reinstall the game, the same thing in 3 diffent computers...

The crash occurs when I open the game. when i try to launch...

i'm sorry, i don't know how to explain

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Hello again!

 

Are you getting any crash reports? They'll appear in your Pokémon Trading Card Game Online folder. If so, please submit those to the support team via ticket. You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question". In addition to crash reports (or if you don't have any crash reports), please include as much information as possible regarding the issue you're experiencing and include a summary of your system specs (obtainable via DxDiag for Windows or System Profiler for Mac).

 

Thanks again for your patience! :)

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