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[GAME] Tournaments - Winning player not progressed to next round


azukola

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I just won the first round of a tournament, my opponent gave up in the end but the record shows that I lost.

 

I only had two prize cards left, my opponent didn't take a single one. What's up with that?

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Hi azukola,

 

Sorry about that! This is an issue that the Dev team is looking into. I recommend submitting a support ticket to see if you can be compensated for your loss.

 

Additionally, if you experience this again and can get your game log, we would appreciate if you could send that to us via support ticket. You can save the game log from your match by clicking the Social Menu, clicking the Game Log tab, and clicking "Export". This will copy it to your Clipboard where you can paste it into a .txt file and attach it to your ticket. You can create a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question".

 

Thanks for your patience and your report!

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