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[GAME] Tournaments - Tournament Tickets have disappeared from account


iDoctor_R

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Hi, I experienced a strange situation. I enrolled in a Theme Tournament paying 4 Tournament Tickets and having 8 of them. I won the first match normally. The second one never started and the inactivity popup appeared for my opponent, so I passed the second phase without playing. Finally I won the last match and I got the prize for the winner but I found out that my Tournament Tickets were totally cleared, so I lost 4 of my Tickets.

From my tournament history I can clearly see that only one tournament was done today.

 

I'd like to know if there's any way to have my 4 tickets back and shortly, because I wanted to take advantage of the long RS weekend to take the tournament prizes but now I have no more tickets.

 

Thanks.

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Hi, I experienced a strange situation. I enrolled in a Theme Tournament paying 4 Tournament Tickets and having 8 of them. I won the first match normally. The second one never started and the inactivity popup appeared for my opponent, so I passed the second phase without playing. Finally I won the last match and I got the prize for the winner but I found out that my Tournament Tickets were totally cleared, so I lost 4 of my Tickets.

From my tournament history I can clearly see that only one tournament was done today.

 

I'd like to know if there's any way to have my 4 tickets back and shortly, because I wanted to take advantage of the long RS weekend to take the tournament prizes but now I have no more tickets.

 

Thanks.

This bug has been happening with others (Link: http://forums.pokemontcg.com/topic/30994-tournament-error/?p=374465) and nobody has gotten a refund, I'm afraid ????

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Hey there!
 

This doesn't sound like the same issue as linked in that thread. Regardless, the support team will be able to assist you with your missing Tournament Tickets. :) To submit a support ticket, simply click the link in my signature, sign in, and click "Ask a Question". Please note the time and date when you noticed that your Tournament Tickets were missing, as well as the rest of the information you listed here.

 

Thanks for your patience!

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  • 3 weeks later...

I had 24 tickets before I logged out. When I logged back in I only had 12. Tried to join a tournament and it said error walletmissing or something like that. Then it showed I had -1 tickets. Then went to another page and came back and only had 8 tickets. What is going on?

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Hey there!
 

Please submit a ticket to the support team for investigation by following the instructions I posted above. As this issue cannot be resolved on the forums, I'll be closing this thread. Thanks for your patience! :)

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