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I have bought a pack of 3 booster packs but only received 2. What can I do?


Grandili

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I have saved 600 trainer tickets for buying 3 booster packs with ten cards, but in my collection had only 2 of them.

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Hey there!

 

I'm sorry to hear that! There can sometimes be a delay between redeeming your Trainer Tokens in the Shop and receiving your items. If you still haven't received your booster pack within 24 hours of the exchange, please submit a ticket to the support team for investigation. You can submit a ticket by clicking the link in my signature, signing in, and clicking "Ask a Question". Please include as much information as possible in your ticket, such as the type of booster pack and the general time and date during which you experienced this.

 

Thanks for your patience, and good luck! :)

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