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Switching Computers


Madformadrigals

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Hello,

 

My old computer had to be wiped in order to upgrade to Windows 8. I have just re-installed PTCGO but to my horror all of my cards are gone! Is there any way of retrieving them?

 

Thanks in advance!

Madformadrigals

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Hi Madformadrigals!

 

Had you not logged in for a while previous to this? If a player has been inactive, their Collection will go into storage to make room and improve performance for other players. The un-archiving process for your Collection will start when you log back in again, but it can take a second log-in to see everything fully restored.

 

Please let us know if this was the case for you. Thanks for your patience! :)

 

EDIT: Please also see this thread regarding server performance. It's possible that this could contribute to the delay. If you still aren't seeing your Collection after this is resolved, I would encourage you to submit a support ticket for further investigation. You can do so by clicking the link in my signature, signing in, and clicking "Ask a Question".

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