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You were inacative for some time and you got disconnected


whitejaguar

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Why this problem is still appearing, always when i try build/edit deck,there was relase of roaring skies and how i should play when i can't even biuld a deck.Instead of fixing this problem, you didn't do nothing, the game became even worse i can't even make a public offer

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Hey there , 


 


I recommend you to install latest java and windows update to enjoy PTCGO without getting disconnected . You have to download all updates and then install them and after that you have to restart your computer for the updates to take effect. This same problem was also faced by me and the above solution was given my mod snow.


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Hi whitejaguar,

 

Just to confirm, you're experiencing this when you are NOT away from your computer or inactive? You're actively interacting with the game?

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yes i am active in the game, for example i clik on the edit deck button , waits for 3-5 seconds and then i get that i was inactive for while and i must reload the game.

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Hi there,

 

I was unable to duplicate this issue. Have you tried reinstalling?

 

The majority of issues are resolved by doing a full uninstall. Unfortunately, the game does not always remove the all of its associated files when it is uninstalled. Reinstalling the game while those files are still present can create a conflict within the program. You can do a "full" uninstall by following the steps below:

  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. Go into the Roaming folder and delete the "Pokémon Trading Card Game Online" folder.
  4. Empty your Recycle Bin.

Once you've completed this process, please delete any previously download installation files that you may have saved on your hard drive, then grab the latest installer from www.pokemontcg.com/download and reinstall the game.

 

Improve Game Performance

  • Ensure that you have the newest video and audio drivers for your system, downloaded from the manufacturer's website.
  • Once in the game, go to your Settings and change performance to "Fastest" and uncheck the special effect boxes.
  • Try switching the game to windowed mode from the in-game Settings, as well as from Windows using ALT + ENTER.
  • Run a virus / malware scan. From your Windows system accessories run Disk Defragmenter.
  • Before running TCGO, close any unnecessary background programs (web browsers, word processor, etc.).
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