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Game won't started


Skylar72

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Hi!

 

I have something like a big issue with the game today...

When i tried to launch it this error message appear

 

Failed to initialize player

Could..... not preload global game manager #0   i=0

 

Ok then let's try to re-install it!

Hmm neither...

 

Unable to access the network directory:

Property.USER_PROFILE 

 

Then the installer just stop and anounce prematured end...

Please help!

Thanks!

 

 

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Hi!

 

I have something like a big issue with the game today...

When i tried to launch it this error message appear

 

Failed to initialize player

Could..... not preload global game manager #0   i=0

 

Ok then let's try to re-install it!

Hmm neither...

 

Unable to access the network directory:

Property.USER_PROFILE 

 

Then the installer just stop and anounce prematured end...

Please help!

Thanks!

Have you posted a ticket about this ? If no then post it, you may get some help soon :)

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Hi Skylar72, 
 

To submit a support ticket, simply click the link in my signature, sign in, and click "Ask a Question".

 

As far as the "Unable to access the network directory" issue that you have described, have you tried the steps listed here? If not, I would recommend giving that a try.

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Hi there,

 

Regarding the preload global game manager #0 error...

 

The best way to resolve this issue is to completely uninstall TCGO, and then download the game again (try using a different browser this time), and install the game to a brand new directory.

  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
  4. Empty your Recycle Bin.

If this does not help, it would be a good idea to run a virus / malware scan.

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