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Redeemed Packs Don't Appear in my Collection


Michael0o19

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I have redeemed 4 XY packs in the game and after I check it in my collection it happened to be empty ! my 3 other Free Packs are gone missing also ! Anyone Help ? :(

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Hi there,

 

We are aware that, at this moment, items are not being received from the Shop. It is currently being investigated and a resolution should be available soon. Please know that redeemed items will be received once the issue is resolved.

 

Thank you!

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The issue has not yet been resolved. Once the development team fixes the problem, you will receive the items that you redeemed.

 

Once the Shop is functioning properly again, if you are unable to locate your items, please submit a Customer Support ticket by clicking on the link in my signature.

 

Thanks!

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Is this something new that started on sunday? My brother was complaining that when he redeamed code cards there would be a certain number of packs missing from his collection but he was experiening this back on thursday too Arpil 2nd. Aslo is it fixed yet? If not can you post as soon as it is fixed.

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