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All my cards gone!


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Hello, community!


I'm here trying to get some help. I've stopped playing Pokemon TCG Online since the end of 2014, but now i came back.


After the update install ok, I got to the game to play in my account. I logged in, then i've gone to the Deck manager, but all my cards gone! Some locked cards were still there, like the cards from the battles against NPCs.


Does anyone knows why this happens and how can I fix? Could some GM help me?



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Hello Rashgarroth,


If you haven't logged in for a while, your account may have been temporarily archived to help save server space. After a few logins all of your items should return.


If you are still experiencing issues loading your collection, please open a ticket by clicking the support portal link in my signature.

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