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could not connect to server


Nakett

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Hi! I played last night and today when I tried to start playing appears a message which says ERROR! COULD NOT CONNECT TO SERVER

I want to know why and can I solve it... please I need an answer asap

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Hello Nakett,

 

If you are using the PC or Mac client for TCGO, you may receive a server error if you have any software updates waiting in your desktop tray (example: Windows Update, Adobe / Acrobat, Java). I recommend ensuring that you are fully updated and have no notifications waiting in your tray.

 

Additionally, Firewalls, Security Software and Antivirus Software can block a connection to the server.

 

Ensure that your Firewall (this includes Windows Firewall which is included with Windows) has exceptions for TCGO. This includes:

 

Pokemon Trading Card Game Online.exe

Refresher.exe

 

Your modem or router may require outbound port forwarding of the following ports:

 

-8181

-39389

-5222 (Chat)

 

If you do not know how to open ports for your router or modem, please use your favourite search engine to look for "Name of Modem / Router port forwarding".

 

Hope this helps!

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