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TPCi_Samhayne

Red Cards or Cards Not Displaying? Check here!

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TPCi_Samhayne

Hello Trainers!

 

The Development Team is currently working on an issue where players report seeing red game cards that do not display the card's information. Our sincere apologies for anyone affected by this issue.

 

post-263373-0-74872500-1423099109.png

We are working on a permanent fix. In the meantime, If this is happening to you, we believe that you can work around it by manually deleting your cache files. This will force the game to re-download and properly display those cards.

 

Steps to resolve on Windows Desktop:

 

1. Navigate to: C:\Users\\AppData\LocalLow

 

2. Delete the directory: The Pok_mon Company International.

 

3. Navigate to: C:\Users\\AppData\LocalLow\Unity\WebPlayer\Cache

 

4. Repeat step 2.

 

5. Relaunch the client.

 

 

Steps to resolve on Mac Desktop:

 

1. Navigate to Macintosh HD ▸ Users ▸ ▸ Library ▸ Application Support ▸ unity.The Pokémon Company International.Pokemon Trading Card Game Online

 

2. Delete the contents of that folder.

 

3. Navigate to Macintosh HD ▸ Users ▸ ▸ Library ▸ Caches ▸ unity.The Pokémon Company International.Pokemon Trading Card Game Online

 

4. Delete the contents of that folder.

 

5. Relaunch the client.

 

If you try this work around, could you please reply to this thread and let us know how it worked for you?

 

Thank you very much!

Edited by TPCi_Samhayne
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zLunar

Yes OMG This fix worked for me ^_^ +1 on fast support !!!!

 

Keep it up team !!!

Edited by zLunar

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RefBobby22

It worked for me as well. Thanks

Edited by RefBobby22

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Gazi07

this hasn't worked for me. :wacko: there is no pok mon company international folder or appdata/locallow. help me please

Edited by Gazi07

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Rhapsodeus

Hi, I'm not sure is this the same bug but after I opened my packs the cards will not be shown and the activity log wouldnt update too. I have tried to delete the folders as instructed above but the cards were still not showing up after I opened a pack

Edited by Rhapsodeus

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pluggedgeorge

Thnks,

 

Worked on a mac (some of the folders are hidden, so maybe some people cannot find them)

Edited by pluggedgeorge

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bluestarfish

Did this, and it worked for me.

 

Make sure you're not running the game when you do this or it won't allow you to delete some of the folders.

Edited by bluestarfish

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Gazi07

I just cant find the folders. they are not on my computer anywhere

Edited by Gazi07

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bluestarfish

I just cant find the folders. they are not on my computer anywhere

 

If you're using windows, the appdata folders is usually invisible by default, you may need to go into your control panel and change your folder options to show hidden folders. You will likely need administrative permission in order to make that change.

Edited by bluestarfish

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PokemonDaishi

Phew, glad I found this thread! I just lost a tournament because I couldn't tell what my cards were. Is that Bouffalant? A Double colourless energy? Who knows! It was kind of suspenseful, though. But I'm glad now I won't try to attach my Bouffalant to my Gengar EX...

Edited by PokemonDaishi

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rlcYclr

If you are using Mac OS X Lion ... the Library folder referenced may be hidden. Try ...

 

 

 

1) Open a Finder window

 

2) Press and hold the Option key and open the Go menu

 

3) Select Library from the list of folders

 

4) Continue removing the folders referenced in the support post

Edited by rlcYclr

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Elariand

Thanks !

That resolved a preload error problem (i'm on pc)

 

Good job, here, than you again =)

Edited by Elariand

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LittleMissSue

This worked for me. I'm on a Macbook air running OS X Yosemite. Thanks!

Edited by LittleMissSue

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djcati

 

 

 

Phew, glad I found this thread! I just lost a tournament because I couldn't tell what my cards were. Is that Bouffalant? A Double colourless energy? Who knows! It was kind of suspenseful, though. But I'm glad now I won't try to attach my Bouffalant to my Gengar EX...

Mine wasn't showing N! I didn't know what it was until I played it. WHOOPS.

 

 

 

Anyway, all fixed now (along with the issue of my avatar not having clothes or a face...). Thanks, OP!

Edited by djcati

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daners

It worked!! thank you

Edited by daners

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gsingh

Any update regarding when it can be fixed on the iPad?

Edited by gsingh

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Yami-Dragon

I did it many times and it did not work, but today I did it and Uninstal and reinstaled the game and it finaly worked.

Edited by Yami-Dragon

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DrJaMiN

I was able to make the hidden folders visible, but I still can't find any of the files.

Edited by DrJaMiN

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daVENN

I have deleted the file folders several times, Uninstalled and re-installed the game, and deleted the folders again. I am still getting red cards.

Edited by daVENN

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bulbasaur32277

This didnt work for me. I deleted the cache but everytime i relaunch the game it reappears. Alot of my cards are still red. I didnt have a problem until the recent update a few days ago.

Edited by bulbasaur32277
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oOJosephOo

help please

 

did not work

 

¿when permanently sprucing?

Edited by oOJosephOo

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Gatzzby

The patches are ultimately only making things worse instead of fixing :/

Edited by Gatzzby
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Mintin

I didn't had this problem when this thread was made, but yesteday I downloaded again the installer (because for some reason the automatic patching doesn't work on my computer) I got this.

 

Cards that doesn't even begin to appear and lots of red cards. Playing its ridiculous with no cards, opening boosters slow and frustrating.

 

EDIT: Deleted the chache folders. It didn't change anything.

Edited by Mintin
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Rafkill44

I have this problem aswell, since the 19th update, it makes the game unplayable

Edited by Rafkill44
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l33tspock

Doesn't work, sure it clears the cache and lets the cards reload, but the next time it does this different cards, more or less will also fail to load. Not sure how to fix this, they constantly stop loading. A bit of info, I have to use a proxi to be able to even play the game, the country I am working in now is not allowing a lot of internet access, so it's a bit frustrating.

 

******************************

her is a picture of a typical game of me fighting phantom forces. Thankfully I can see all of my own stuff this time, so this isn't the worst i've seen so far

Edited by l33tspock

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