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guys please help me


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you are updating when the rotating coming out, but when im trying to update is it taking so long time. im on the when it is 50.00% and its not going anywhere

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windows xp

start -> control panel -> add remove program -> find pokemon tcg online there and uninstall it.


windwos vista, 7

start -> control panel -> program and feature - > find pokemon tcg online there and uninstall it.


in control panel, change you view to small or large icons, if you can't find it.

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Hi prixer,


Having multiple versions of the game's installer in the same location can cause issues with patching. Please try the following:



  1. Uninstall the game. An easy way to do this on Windows is to open your start menu, navigate to All Programs, find and click "Pokémon Trading Card Game Online", and click "Uninstall". You can also search for "Uninstall a program" in the Control Panel and choose the game from the list of programs.
  2. Go to the folder where you installed the game and delete any files that may have been left behind.
  3. Do a search on your computer for "PokemonInstaller". Delete any files you find with that name (or some variant thereof), then empty your recycle bin.
  4. Go to Pokemon.com and download the latest installer for the game.
  5. Install and launch the game. We recommend that you delete the game's installer once you've confirmed that you can access the game.


Please let us know if this helps. Thanks for your patience, and good luck!

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