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I installed the program again and again and every time I open it I get this screen in black. What I can do to make it work?



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Hi there,


You don't mention your OS, but if you're using a Mac, I recommend that you take the game out of full screen mode, as it has helped others with the same issue. To do so, you can go to the top right corner of your screen and click the blue minimize icon.


If you are running Windows, the best way to resolve this issue in Windows is to completely uninstall TCGO, and then download the game again (try using a different browser this time), and install the game to a brand new directory. To ensure that ALL old files are removed from your system, please follow the instructions below:



  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
  4. Delete all previously downloaded install files.
  5. Empty your Recycle Bin.


If this does not help, it would be a good idea to run a scan for viruses / malware, and run scandisk.

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