Jump to content

My stuff is gone


doofyploof

Recommended Posts

Hi. I haven't logged on to my tcg program in a few months. I logged on today and all of my packs are gone including 95% of all my cards. What is going on? Please help.

 

*EDIT* I'd like to add that I have no Filters on and I'm looking at Cards I Own. So, it's nothing like that. Thanks.

Link to comment
Share on other sites

Hi doofyploof,

 

When a user is inactive for more than 90 days, their collection is temporarily archived to make room and improve performance for other users. Logging in again triggers the un-archiving process, but it can typically take until your second log-in for all of your items to re-appear. If your collection is still missing after a second log-in, please submit a ticket to the support team for individual investigation. You can do so by clicking the link in my signature, signing in, and clicking "Ask a Question". To speed up the investigation, please mention everything you've said here and the fix I've had you try.

 

Thanks for your patience, and good luck!

Link to comment
Share on other sites

Archived

This topic is now archived and is closed to further replies.

×
×
  • Create New...