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Tradeable cards are unusable


Riptide_

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Hi, im new to TCGO so if im just being stupid sorry :confused:

 

i tried making a deck and noticed all of my tradeable cards are unusable. It says i own at least one but when i click on them it says i have 0. Also i looked up online and saw that you are supposed to get an orange basic deck when you join, so i went to find it and it says i have the cards (which are having the tradeable problem) but not the basic deck.

 

Sorry if i've done something stupid

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Hi Riptide_,

 

The Dev team is aware of the first issue and will be looking for a fix, but it may help in the meantime to submit a ticket for individual assistance if you still cannot use these cards. You can submit a support ticket by clicking the link in my signature signing in, and clicking "Ask a Question". Please add as much information as possible, including the cards with which you're experiencing this.

 

Regarding your second report, another (separate) support ticket is also the best way to proceed.

 

Thanks for your patience, and good luck!

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