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What happened to my cards?


mynhier34

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My cards are all gone. I have hundreds of cards and now they have all disappeared. I have like 50 cards in my collection now. I spent so much money on those packs this is insane. Please help me understand.

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Hi mynhier34,

 

I'm sorry to hear that! If you've logged back in and find that your cards still aren't there, the best course of action would be to submit a ticket to the support team for individual investigation. They should be able to solve this for you. You can submit a support ticket by clicking the link in my signature, signing in, and clicking "Ask a Question". Please add as much information as possible to your inquiry to aid in the investigation.

 

Thanks for your patience, and good luck!

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  • 3 weeks later...

Hello, I have the same issue. I Updated the game yesterday after more than 6 month since i logged in. My customized deck had issues (the warning icon) and when I checked it I noticed I only had 6 pokemon cards in th deck, I used 20 basic pokemon to build my deck so a lot of cards were missing, I checked the "collection" and i could not find any of this cards and a lot more.

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When a player has been away from TCGO for some time, the system will archive the user's collection. When the user logs in again for the first time in a while, the unarchive process begins. However, you will typically not see your collection until your second login.

 

Hope this helps!

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