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The Connection is lost


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hey profs

I have been experiencing problems with the game.

Before the update,it was working very fine

After the Update, whenever I log,

I get" The connection to the server was lost" just after i enter my pass word.

I am using Windows 7 32 bit


I have reinstalled the game

But the same thing happens

I dont know what the problem is :( I think its something with the ports

But this problem have occurred after the update,why not before it?

I have clear the cache and I have done everything but its showing the same thing

Please help me !

Thank you.

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Hey there!


In my experience, attempting to reconnect a couple of time resolved the issue. However, this does not appear to be the case for you.


Please note that there are two ports that must be opened for the game to work: 8181 and 39389.


Please note that your security settings, anti-virus software or Windows Defender could be incorrectly identifying the game as a threat and blocking it from connecting to the internet. You may want to review the documentation for your security software to find the method for adding the game client to the software's "safe programs" list.


If that does not help, I would recommend doing a full uninstall, ensuring that all files and folders are gone and trash emptied before reinstalling.



  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
  4. Empty your Recycle Bin.


If this does not help, it would be a good idea to run a scan for viruses / malware, and run scandisk.

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