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Cannot access collection in game


MudkipProtecc

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Hello I've been having 2 major issues with PTCGO:

 

The first is whenever I attempt to access my collection, the program locks up and just goes to a black screen. The black screen never changes no matter how long I leave it alone for.

 

The second is in whenever I try to view any cards in game all I see is a pink rectangle.

 

Any assistance would be appreciated

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Hi mudkipmaster,

 

This sounds like an issue with your graphics/video drivers. We recommend checking your drivers to make sure everything is up to date.

 

If this isn't the issue, it may help to perform a full re-installation of the game. You can do this by uninstalling the game, taking care to remove all related files and folders from your computer, and downloading the latest version of the installer from the Pokémon TCG Online front page.

 

Please let us know if this helps, and thanks for your patience!

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