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black screen and broken graphics upon start up in mac


etghrtgrgtgt334

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I successfully downloaded and installed the game in my macbook pro, however when i first opened the refresher it just says needs repair and i can't press repair but when i close it and reopen it it gets completed and patches successfully but when i press the game opens and the screen is just black and occasionally there will be little white pixels. please I need help on how I can make it work without error.

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Hi Etghrtgrgtgt334,

 

I'd recommend attempting to re-install the game after removing all traces of it and saving the new download to a separate file than before. If that doesn't work, send a ticket in to the Support Team. They'll be able to give you more detailed instructions on what to do next.

 

There's a link to the Support Portal in my signature and be sure to include what you've already tried in your ticket.

 

Thanks!

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Try taking it out of full screen mode! If you have Mavericks (10.9), you can use the menu tool bar and click the blue fullscreen icon in the top-right corner. If not, try to find another workaround for windowed mode. My partner's Macbook Pro 13" was glitching on full screen, and windowed mode solved the problem.

 

Good luck!

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THAT WORKED! Oh I am so happy. Only thing is the windowed one looks a bit strange so I might have to play around with it. But now I can actually play for the first time in MONTHS

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