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Can't play a basic/no cards loading/can't select a card


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When I play a game I cannot select a basic (even though I have more than one) because the area to select a basic is empty and pink.


I can't look at decks I have made, no cards load.


I can't look at my collection no cards load.


I get this error in versus, ranked, playtesting and trainer challenge.


I uninstalled and redownloaded the game same error.


What a waste of about $1000, I am really annoyed please help.


Thanks for your time.

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Hi Thousands,


It sounds like there may be something wrong with your client, in which case a full re-installation should solve your problems. You can perform a full re-installation by uninstalling the game, taking care to remove all related files and folders from your computer, and downloading the latest version of the installer from the Pokémon TCG Online front page.


Please let us know if this doesn't solve your issue. Thanks for your patience!

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