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Game Crashes upon loading


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I recently downloaded the PTCGO game on my computer so I can get back into the card game but everytime I try to load the game it crashes and says:

'The game crashed.

The crash report folder named "2014-07-05_000102" next to game executable.

It would be great if you'd sent it to the developer of the game!'


I have no idea how to fix it, or what it wants me to do, but its been doing this for like 2 days now and it just wont work. Help please.


Tried again today, this time the crash report folder is named "2014-07-05_141046" I have no idea if that changes anything, but there it is.

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Hi Léo01,


First, that accent in your screen name can cause all sorts of different problems in our system. I recommend that you contact Customer Support and ask them to change your SN due to the accent.


Try going to your Pokemon Trading Card Game Online folder and running the "Refresher" file; this will update the game and then attempt to load it. If that does not helps...


I recommend that you remove every trace of TCGO from your computer. Download the latest build from the website and do a fresh install. After you uninstall, ensure that all files are gone:



  1. Go to the Programs and Features section your computer's Control Panel. Select the game and uninstall it.
  2. Go to the directory where the game was installed. The default directory is C:\Users\[your user name]\AppData.
  3. The game stores files in the LocalLow and Roaming folders. Go into the LocalLow folder and delete the "The Pok_mon Company International" folder. Go into the Roaming folder and delete the "Pokemon Trading Card Game Online" folder.
  4. Empty your Recycle Bin.

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