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Allowing Child to add a Friend


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Hello All,

I have children that I added to my account and I want to allow them to play against each other for the Pokemon TCG Online but I haven't been abale to allow them to friend each other. I've logged in under my account and in the Admin seaction for each child, I changed their "Pokemon TCG Online Settings" to Custom and set the "Friend List" to Open but when I logged in as my child, the "Friend" head icon is not clickable so they can't go in and add their friend/sibling name into the search option to find.

Is there additional settings I can/need to do without opening up everything on their settings?

Any help is appreciated.


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Hi DaveAce!


For account issues, we recommend that you contact the support team. You can do so by clicking the link in my signature, singing in, and clicking "Ask a Question". Please include as much detail as possible, including the usernames of the other accounts.


Thanks for your patience! :)

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