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Why are Friend list and chat down?


matthew69

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I was playing in the middle of a fan-made fun tournament when PTCGO randomly crashed, and when I logged back in all the friends list was gone and chat was down. I know this occasionally happened but is this a general error or just me?

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Hi matthew69,

 

Are you using a Mac, by any chance? We would appreciate any more information you could provide on the matter, if you're still experiencing this.

 

Thanks for your patience!

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Hi matthew69,

 

Are you using a Mac, by any chance? We would appreciate any more information you could provide on the matter, if you're still experiencing this.

 

Thanks for your patience!

 

No it finished after about five minutes luckily :). Turned out everybody else in the tournament had similar issues.

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  • 2 weeks later...

I am using a Macbook pro and my chat and friends list has been down for weeks. Any chance you know how to fix it?? It went down after an update a few weeks back.

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Hi SoiFeng,

 

Try this out! :)

 

Hello everyone!

 

The development team is currently investigating permanent solutions to the chat/lobby issues on Macs. They have found that a common issue seems to stem from the Thunderbolt Ethernet Bridge feature, which can be temporarily disabled to allow regular play of the TCG Online. Here is a brief overview and the temporary workaround for this issue:

 

 

What is the Thunderbolt Ethernet Bridge?

It is a way to network two Macs together directly via a Thunderbolt cable.

 

 

Do I need this if I'm connected via Ethernet?

No. This only effects your ability to directly connect two Macs together. If you are using this functionality you will need to undo the workaround to restore this functionality by switching network locations.

 

How do I disable the Thunderbolt Ethernet Bridge?

- Open up System Preferences.

- Click on Network.

- Under location click 'Edit Locations..'

- Click the '+' symbol to create a new location.

- Give the location a name and click Done.

- Select 'Thunderbolt Network Bridge'

- Press the [-] button to remove it.

- Click the gear icon and select 'Manage Virtual Interfaces'

- Select 'Thunderbolt Bridge'

- Click the [-] button to remove it. Confirm even though it is in use.

- Click Done.

- Click Apply.

 

 

PLEASE NOTE: Switching to a network location that has the bridge active will cause the issue to re-occur. To switch back:

- Open up System Preferences.

- Click on Network.

- Select the bridge-less connection.

- Click the gear icon and select 'Manage Virtual Interfaces'

- Select 'Thunderbolt Bridge'

- Click the [-] button to remove it. Confirm even though it is in use.

- Click Done.

- Click Apply.

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