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Unable to Redeem codes


SnjoRSverO

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Hello I am having some troubles with the shop part of the game. In fact I am unable to redeem codes (whereas I was able before) and all items in the shop are replaced with a red icon with an exclamation point.

When I try to redeem a code the message "Validation Server Timeout" appears after a few seconds loading.

Is this issue normal and will be fixed soon? (Is there maybe a maintenance?) Am I the only one having these troubles? Thanks for any information :)

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Hello SnjoRSverO,

 

You should be able to redeem codes successfully now. We had a few hiccups earlier, but everything seems to be working as normal now. :)

 

Please let us know if you're still experiencing this issue.

 

Thanks for your patience!

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Hello!

I'm not able to redeem my codes too because i can't reach the shop (trainer challenge,versus, tournament, etc. aren't working either). It's because the new patch or I'm doing something wrong? I haven't played since a year and I'm unfamiliar with the new interface! Pls help!

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Hi Lapidusss,

 

Please try logging into the game, opening up your Options panel (the two gears symbol), and disabling the new user experience.

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