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Unexplained Crash issues.


AlienSpike21

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This site is a bit confusing so i don't know where to go to report crash issues hence why I'm posting this here in the forums. But anyways, i just downloaded the game today and it just crashes almost instantly. I've tried reinstalling it a few times as well as redownloading the installer a few times to see if that would help but nothing. I don't know if this is important to know or not but i use Windows XP. It gives me some little statement saying where i can find the crash info but it doesn't explain anything. Just says it crashed and thats it. So what exactly should i do about this? Because i would really like to play and i have like 30 code cards to use with it but it just blackscreens and shuts off.

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Hi AlienSpike21!

 

Most crash issues should be handled through the support portal, especially since it seems like you've tried the main fixes we could suggest here. I recommend submitting a support ticket for individual investigation, which you can do by clicking the link in my signature, signing in, and clicking "Ask a Question". Please add as much information to your ticket as possible, including any crash reports or error codes you're receiving, the fixes you've already tried, and a summary of your system specs (obtainable via DxDiag).

 

Thanks for your patience, and good luck!

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Alrighty thank you for the info. Submitted a ticket so hopefully this can all be sorted out. I used to be able to play on the TCGO but it ran kind of slow so i removed it. I've since then made some upgrades to my laptop and i'm hoping it can handle the game better. Assuming this crash issue can be fixed that is.

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