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I can't open Pokemon TCG


AlekMTE

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Hi! I had download Pokemon TCG but when i try to open it, it appears this error message "Could not connect to server", and it automatically closes.

 

I´m using windows 7, i had try to re install it, restart my computer and download it again, but this message keep appearing, i hope that somebody can help me.

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Hello trainer!

 

There are three ports that must be opened for the game to work: 8181, 5222 and 39389. 39389 is the "gateway" port that the client connects to momentarily to get information on which connection servers are available and their IP addresses. 8181 is the port that the client makes a dedicated connection to in order to play the game. 5222 is the port that connects to the chat server. Please try opening these ports, which you can figure out how to do by reviewing the documentation for your modem or router software.

 

If opening these ports doesn't help, we recommend reviewing your software's documentation to find out how to add the game to your software's "safe programs" list.

 

If you're still unable to access the game, the best course of action would be to submit a support ticket for further investigation. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question". Please add as much detail about your issue as possible, including the fixes we've already had you try.

 

Thanks for your patience, and good luck!

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i tried to open the ports and adding to the safe list but it didn't work

 

one thing that i forgot to mention: my brother lives at the same house than mine (therefore uses the same router) and has the TCG and it is working perfectly, he uses windows 8.

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Hello again!

 

In that case, I recommend submitting a support ticket with the instructions posted above. Please include this new information in your inquiry.

 

Thanks again for your patience!

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thanks a lot for the help!!! i have send the ticket to them.

 

just a question, do you know how long does they normally take to answer it?

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Hi Alekmte,

 

Response time varies, it depends how busy things are. In the meantime, you can also try this:

 

Try starting the game from Refresher.exe. This file can be found in the folder where the game is installed – you can do a search for Pokémon Trading Card Game Online, and you will find it in that folder.

 

If that doesn't work, go to your Pokémon Trading Card Game Online folder, right click on the file Pokémon Trading Card Game Online.exe and click on 'Run as administrator'.

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i tried that and it still don't working, but an different error message appears at the refresher.exe

 

Error during update

Sorry for the issue, please re-install the game

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