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Please help


etghrtgrgtgt334

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Whenever I press play now in pokemon tcgo it says failed matchmaking and failed to join a game and it's been happening for the past week, does any1 have a solution.

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Hi etghrtgrgtgt334,

 

There are two ports that must be opened for the game to work: 8181 and 6967. 6967 is the "gateway" port that the client connects to momentarily to get information on which connection servers are available and their IP addresses. 8181 is the port that client makes a dedicated connection to in order to play the game.

 

Please note that your security settings, anti-virus software or Windows Defender could be incorrectly identifying the game as a threat and blocking it from connecting to the internet. You may want to review the documentation for your security software to find the method for adding the game client to the software's "safe programs" list.

 

If this doesn't help, we recommend that you reinstall the game to see if that helps.

 

Thanks!

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