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Redeemed deck not showing up in "Deck Manager"


VeroFrijole

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Hello,

 

I recently purchased the Pokemon X and Y Yveltal deck and redeemed the code on my Pokemon TCG online account but after following the prompts and completing the redeeming process, the deck did not appear in my "deck manager" section. I tried entering the code again thinking maybe I did not complete the process but it said that the code had already been redeemed.

 

Thank you in advance for you help.

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Hello, you need to open the deck by going to the Collection -> Packs.

After the deck is opened it will appear in the deck manager but you can no longer trade it.

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Howdy VeroFrijole!

 

Sometimes there is a delay between redeeming a code and receiving the item. We ask that you wait 24 hours, and if the packs have not shown up in your Collection -> Packs section after that, we would be happy to investigate this further. Click on the link in my signature to submit a ticket. Please include the code that you redeemed.

 

Thanks!

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