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crashing


splinter074

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my game keeps crashing and cant play it!!!! im really dissapointed. it mustve happened coz i exited the game wile it was updating. someone plz help me!!!

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Hi splinter074,

 

I'm sorry to hear that! I recommend opening up your Pokémon TCG Online folder and launching the Refresher.exe file. This could prompt the game to finish the update correctly if that's the problem.

 

If this doesn't work, it may help to fully uninstall the game (taking care to remove all related files and folders from your computer) and grab a clean installation of the latest version of the game via the Download button on the Pokémon TCG Online front page.

 

If your game is still crashing after trying these fixes, the best course of action would be to submit a ticket to the support team for further assistance. To submit a ticket, simply click the link in my signature, sign in, and click "Ask a Question". Please include as much information as possible to your inquiry, including any crash reports or error codes you're receiving.

 

Thanks for your patience, and good luck! :)

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